Hello,
We have a ML 350 G6 with all the latest driver/Bios updates (to the best of my knowledge; Current firmware versions listed in attachment below) . I recently purchased a 512MB RAM cache chip with battery for the P410i card so we could create more than 2 array's. When I installed it, The cache appeared to work fine, as I was able to create additional array's, however the status of the battery immediately showed "Failed" in SMH. I figured it needed time to charge, so I left it for a week. No change however; it still showed up as "Failed" in SMH Smart Array P410i in Slot 0 page. I disabled Read/Write Cache for the time being, until I can be sure that the battery indeed works.
Thinking I had a bad battery, I ordered a replacment. I plugged in this new battery, and saw the Serial Number listed iN SMH for the battery change (So I know it deteteced the new battery) but it was giving me the same "Battery Status: Failed" message. I let this battery charge for 3 days as well, and it still shows up as "Failed" today.
It's must unlikely that both batteries are failed; so what could the issue be? Why isn't the battery charging? I checked the cable connection from the card to the battery (both times for both batteries) and everything seems to be fine. Can anyone shed any light on what I might be missing?
Thanks!