Should I be able to download the SPP with the following warranty? I have tried multiple ways of getting to the "obtain software" part when trying to get SPP only to see a little lock icon next to it and be told
An active warranty or support agreement covering HP Proliant servers must be linked to your HP Support Center profile to access this application.
My account has 2 devices added, both show the warranty info below, I unfortunately have no documentation from their purchase as they were donated to us, but needless to say this is rather frustrating. Maybe the answer is that the warranty on this hardware is not good enough, but I would expect HP's website to be lot more specific about this..
Product description: HP DL360 Gen9 E5-2603v3 SATA Rfbd Svr
Date of warranty check : May 12, 2015
Entitlement type: Base
Warranty Start date: May 12, 2015
Title:
Wty: HP HW Maintenance Onsite SupportSupport
Status:
Active Start date: May 12, 2015
End date: Jun 10, 2018
Service level: Standard Material Handling
Global Coverage
NextAvail TechResource Remote
NextAvail TechResource Onsite
Std Office Hrs Std Office Days
No Usage Limitation
Next Cov Day Onsite Response
Standard Parts Logistics Deliverables: Onsite Support
Parts and Material provided
Hardware Problem Diagnosis Title: Wty: HP Support for Initial SetupSupport Status: Active Start date: May 12, 2015 End date: Sep 8, 2015 Service level: Std Office Hrs Std Office Days
NextAvail TechResource Remote
2 Hr Remote Response
Unlimited Named Callers Deliverables: Initial Setup Assistance