Hello All,
I was recently asked to help resolve a logon issue with a Gen 8 server running 2012 Essentials. The default Administrator account was disabled by the previous Admin, and the owner's login credentials fail with the message: "The user profile service failed the logon. The profile cannot be loaded." A permissions issue on the Users folder perhaps?
Normally, I would boot from the installation media and either overwrite sethc.exe or Utilman.exe with cmd.exe to gain access, but when booting from the HP media I am not able to get to the windows/system32 directory. I am unfamiliar with iLO and doubt if this company paid for a license to activate it, but noticed in the documentation there was a User Management utility. Does that control Windows accounts or iLO accounts?
Be fore I do anything drastic, I thought I would ask here to see if there is a built in utility, or media utility that would help me regain access to the server. Right now, nobody can logon to the server console using any account, but domain users can logon to workstations as normal.
Thank you for any advice.