HP Service Pack for ProLiant 2013.09.0 (B) - Download Issue

Hi everybody,

we need the Service Pack for ProLiant to perform an FW Update. Unfortunately, a direct download seems not be possible. I've logged at the HP support webpage and filled out the following form:

https://h20392.www2.hp.com/portal/swdepot/try.do?productNumber=spp_2013.09.0&lang=en&cc=US&hpappid=PDAPI_SWD

This was 20 hours ago and i'm still waiting. No Mail, no chance to download the file. I've opened

I've already read the following thread, looks like i'm not alone:

http://h30499.www3.hp.com/t5/ProLiant-Servers-ML-DL-SL/HP-Service-Pack-for-Proliant-version-2012-10-0-download-problem/m-p/5846777#M132918

However, does anyone know another way to get this download?

Regards,

Marco

@HP

I'm really angry. I need an urgent update, and now i'm waiting that someone at HP push a button to send me an email. Do you at HP call that "Support"?