We have 2 HP IP KVM switches; an AF621A and an AF620A both of which were working fine with the IP KVM Viewer software until we upgraded the firmware on the KVM to version 2.2.0.25242. Now we get communication errors from the viewer software - specifically the software doesn't see the IP KVM. Tried upgrading the software to the latest version (4.1.3.2) and still no communication.
Since this started with the firmware update, we tried downgrading the firmware, however that didn't work. We are able to connect to the KVM by IP address and a browser, just not through the viewer software.
Any help or suggestions on next steps would be greatly appreciated. Thanks!