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Smart Array P816i-a fails fw update

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I tired updating the running fw 1.04 to new 1.65 and get this. 

cp037449_2018_12_23_20_14_09.log: 

---------------------------------------------

[ Dec 23 20:14:13 ] Using firmware image .\HPE_luxor.bin.fw
[ Dec 23 20:14:13 ] Firmware Image Size 12059136
[ Dec 23 20:14:13 ]
[ Dec 23 20:14:13 ] 7196: Sending request to device AC:3538442981
[ Dec 23 20:14:17 ] 7196: AC:3538442981 Smart Array Flash request failed
[ Dec 23 20:14:17 ] ATTR_NAME_OPERATION_NAME = OPERATION_WRITE_FLASH_ARRAY_CONTROLLER_FIRMWARE
[ Dec 23 20:14:17 ] ATTR_NAME_SCSI_ASC = 116
[ Dec 23 20:14:17 ] ATTR_NAME_SCSI_ASCQ = 0
[ Dec 23 20:14:17 ] ATTR_NAME_SCSI_COMMAND_STATUS = 0
[ Dec 23 20:14:17 ] ATTR_NAME_SCSI_SENSE_KEY = 9
[ Dec 23 20:14:17 ] ATTR_NAME_SCSI_STATUS = 2
[ Dec 23 20:14:17 ] ATTR_NAME_STATUS = ATTR_VALUE_STATUS_FAILURE
[ Dec 23 20:14:17 ] ATTR_NAME_UNIQUE_ID = AC:3538442981
[ Dec 23 20:14:17 ] failure
[ Dec 23 20:14:18 ] Dec 23 20:14:18 Complete flash, status 107
[ Dec 23 20:14:18 ] Flash failed
[ Dec 23 20:14:18 ] Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash
[ Dec 23 20:14:18 ]
[ Dec 23 20:14:18 ] Fetching external attribute ::hal::STORAGE_API::CtrlAttrImmediate
[ Dec 23 20:14:18 ]
[ Dec 23 20:14:18 ] 7196: Sending Identify Controller command to device AC:3538442981
[ Dec 23 20:14:18 ] 7196: Identify Controller command succeeded
[ Dec 23 20:14:18 ]
[ Dec 23 20:14:18 ] ===========================================================
[ Dec 23 20:14:18 ] Completed flash of device: HPE Smart Array P816i-a SR Gen10 in Slot 0
[ Dec 23 20:14:18 ] ID: AC:3538442981
[ Dec 23 20:14:18 ] Firmware: 1.04
[ Dec 23 20:14:18 ] CPLD Revision: 5
[ Dec 23 20:14:18 ] Immediate: 1
[ Dec 23 20:14:18 ] Controller Mode: ATTR_VALUE_CONTROLLER_MODE_MIXED
[ Dec 23 20:14:18 ] Pending Controller Mode:
[ Dec 23 20:14:18 ] Flash Direct: 1
[ Dec 23 20:14:18 ] ZMR: ATTR_VALUE_CONTROLLER_ZMR_MODE_FALSE
[ Dec 23 20:14:18 ] Driver: SmartPqi.sys v100.62.0.64 Pass 1
[ Dec 23 20:14:18 ] Serial Number: PEYHD0XRH560BT
[ Dec 23 20:14:18 ] Subsystem ID: 103C1100
[ Dec 23 20:14:18 ] Status: ATTR_VALUE_STATUS_OK
[ Dec 23 20:14:18 ] Flash failed
[ Dec 23 20:14:18 ] Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash
[ Dec 23 20:14:18 ] ===========================================================
[ Dec 23 20:14:18 ] ===========================================================
[ Dec 23 20:14:18 ] Escalating flash error status
[ Dec 23 20:14:18 ]
[ Dec 23 20:14:18 ] 7196: Sending Resume Background Activity command to device AC:3538442981
[ Dec 23 20:14:19 ] 7196: Resume Background Activity command succeeded
[ Dec 23 20:14:20 ] Devices [HPE Smart Array P816i-a SR Gen10 in Slot 0]: 107
[ Dec 23 20:14:20 ] Flash failed
[ Dec 23 20:14:20 ] Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash
[ Dec 23 20:14:20 ] Internal Exit Status: 107
[ Dec 23 20:14:20 ] See log at C:\cpqsystem\log\cp037449_2018_12_23_20_14_09.log
[ Dec 23 20:14:20 ] ============ Summary ============
[ Dec 23 20:14:20 ] Smart Component Finished
[ Dec 23 20:14:20 ]
[ Dec 23 20:14:20 ] Summary Messages
[ Dec 23 20:14:20 ] ================
[ Dec 23 20:14:20 ] 1 flash attempt failed
[ Dec 23 20:14:20 ] See log at C:\cpqsystem\log\cpqsetup.log for details
[ Dec 23 20:14:20 ]
[ Dec 23 20:14:20 ] Exit Status: 0
[ Dec 23 20:14:20 ] Flash failed
[ Dec 23 20:14:20 ] Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash
[ Dec 23 20:14:20 ] A fatal error occurred. See engineering log for details.

cpqsetup.log

----------------

cp037449.exe - Online ROM Flash Component for Windows (x64) - HPE Smart Array P408i-p, P408e-p, P408i-a, P408i-c, E208i-p, E208e-p, E208i-c, E208i-a, P408i-sb, P408e-m, P204i-c, P204i-b, P816i-a and P416ie-m SR Gen10
Component Version: 1.65
Component Build: 3688
SOULAPI Version: 3.35.16.0
Attempting to open TASK XML file:
Any Supported?: yes
Component Version: 1.65
Oldest Device: HPE Smart Array P816i-a SR Gen10 in Slot 0 (1.04)
Image Version: 1.65
Installer State: 1
Name: Online ROM Flash Component for Windows (x64) - HPE Smart Array P408i-p, P408e-p, P408i-a, P408i-c, E208i-p, E208e-p, E208i-c, E208i-a, P408i-sb, P408e-m, P204i-c, P204i-b, P816i-a and P416ie-m SR Gen10
New Version: 1.65

Setting Install State: 2

The software is installed but is not up to date.

Current Version: HPE Smart Array P816i-a SR Gen10 in Slot 0: 1.04

 

- the component will be updated to the new version

Dec 23 20:14:12 Begin flash
Model: HPE Smart Array P816i-a SR Gen10
Location: HPE Smart Array P816i-a SR Gen10 in Slot 0
Current firmware 1.04, flashing to 1.65
Using firmware image .\HPE_luxor.bin.fw
Firmware Image Size 12059136
7196: AC:3538442981 Smart Array Flash request failed
ATTR_NAME_OPERATION_NAME = OPERATION_WRITE_FLASH_ARRAY_CONTROLLER_FIRMWARE
ATTR_NAME_SCSI_ASC = 116
ATTR_NAME_SCSI_ASCQ = 0
ATTR_NAME_SCSI_COMMAND_STATUS = 0
ATTR_NAME_SCSI_SENSE_KEY = 9
ATTR_NAME_SCSI_STATUS = 2
ATTR_NAME_STATUS = ATTR_VALUE_STATUS_FAILURE
ATTR_NAME_UNIQUE_ID = AC:3538442981
failure
Dec 23 20:14:18 Complete flash, status 107
Flash failed
Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash
See log at C:\cpqsystem\log\cp037449_2018_12_23_20_14_09.log
============ Summary ============
Smart Component Finished

Summary Messages
================
1 flash attempt failed
See log at C:\cpqsystem\log\cpqsetup.log for details

Exit Status: 0
Flash failed
Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash
A fatal error occurred. See engineering log for details.
The installation procedure did not complete successfully. An error occurred during the setup process.

Additional Information:
Flash failed
Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash
A fatal error occurred. See engineering log for details.

 

The operation was not successful.
---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------
Setup utility completed in 00hh:00mm:11s

 

Any help greaty appreciated - I am not finding any reason why this fw flash isnt working as it should.

 

Best regards

Sassan Karai


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