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HPE pense-t-il à ses clients ?

June 28, 2018, 10:03 am
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Bonjour,

Cela fait plus de trois (3)  jours que je tente d'obtenir un patch pour regler un problème sur une carte HBA.

Entre les procédures internes à HP qui veulent vous faire lier des contrats sur des éléments dont vous n'avez aucune information, des liens de téléchargements temporaires et des débits de serveurs anémiques.

Je ne sais pas où est passée la notion de service client (je ne parle même pas de satisfaction à ce niveau),

mais à part nous faire tourner en rond.

Dans HPE, il y a un "E" qui est à priori destiné aux Entreprises (ou Etablissements professionnels),

pour l'instant cette destination est plus que virtuelle.

Y a-t-il d'autres clients qui subissent cette mésaventure ?

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PROLIANT 800

June 28, 2018, 9:07 am
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Per the attached images, I have two questions.  Can some one tell me what raid system/array I have set up on this server. The server has three 8 gig hard drives. I want to make sure the primary drive is being constantly mirrored and if it fails, the mirrored drive with immediately take over.  The other question I have is that I constantly have to go into configuration set up every time the system is turned on to set up the clock, etc.  Does this mean that the CMOS battery needs to be replaced on the mother board and if so, where is it and what is the replacement battery. Thanks

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HPE pense-t-il à ses clients ? Does HPE think of its customers?

June 28, 2018, 10:47 pm
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Bonjour,

Cela fait plus de trois (3)  jours que je tente d'obtenir un patch pour regler un problème sur une carte HBA.

Entre les procédures internes à HP qui veulent vous faire lier des contrats sur des éléments dont vous n'avez aucune information, des liens de téléchargements temporaires et des débits de serveurs anémiques.

Je ne sais pas où est passée la notion de service client (je ne parle même pas de satisfaction à ce niveau),

mais à part nous faire tourner en rond.

Dans HPE, il y a un "E" qui est à priori destiné aux Entreprises (ou Etablissements professionnels),

pour l'instant cette destination est plus que virtuelle.

Y a-t-il d'autres clients qui subissent cette mésaventure ?

Google Translated

Hello,

It's been more than three (3) days that I try to get a patch to fix a problem on a HBA card.

Between internal HP procedures that want you to link contracts to items you have no information about, temporary download links and anemic server speeds.

I do not know where the concept of customer service (I do not even speak of satisfaction at this level), but apart from us run in circles.

In HPE, there is an "E" which is a priori intended for Companies (or Professional Establishments),

for now this destination is more than virtual.

Are there other customers who experience this mishap?

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HP PROLIANT HP system Management

June 28, 2018, 11:32 pm
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Hello

 

server : HP proliant ML 350 gen8

 

Please i have a problem with HP System Management.

i have no  materiels in the list is empty ( no items).

please see the picture to have more information.

 

Best regards.

 

Thank you

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Get Connected to HPE – let us worry about your technology so you can focus on your business

June 29, 2018, 2:13 am
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Unlock all the benefits of your technology investment by connecting your products to HPE. With 24x7 monitoring and pre-failure alerts, you'll solve problems faster and minimize downtime. And should a problem arise, automated case creation and automatic parts replacement (when required) mean you can worry less about your technology and more about your business. You can also access personalized support dashboards and receive proactive assessments on your hardware and firmware (Proactive Services customers) to maximize the performance and reliability of your HPE technology.

To learn about connection options, how to configure your devices, and customize your environment, check out the Get Started Guide today.

-Vajith

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HP Proliant DL380 G9 / HPE Smart Array P440ar Controller: not detected intermittently

June 29, 2018, 4:59 am
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HP Proliant DL380 G9 / HPE Smart Array P440ar Controller: not detected intermittently

from time to time, the smart array freeze and the fans produce an excessif noise.
i have try to update the firmware, the smart array card not detected.

Please, need your support

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Not able to update FW (Windows x64) for HPE Mellanox Ethernet only adapters using smartcli

June 29, 2018, 5:33 am
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Hi Team,

We are trying to update firmware (SPP) using smartcli,

We are able to update firmware using Rest API. but when we are trying via smartcli we are not able to update fully we are facing bellow error,

Name: FW (Windows x64) for HPE Mellanox Ethernet only adapters
State: Exception
Result: The update failed with a component specific error. Retry the update after remedying the component error.
Installable by: UEFI BIOS, Smart Update Manager or Smart Update Tool
Start Time: N/A
Expiration: Never

can you please suggest us the solution?

 

Thanks,

Thiyagu

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SPP 2018-06 will not install on OES 2018

June 29, 2018, 6:49 am
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Can not get SPP 2018-06 to install on OES 2018, that is based on SLES 12 SP 2 with the GUI install.     The error I get is "cannot perform the operation now,  Reason: Failed to retrieve OS details for Remote Node:"

Rich

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Windows server 2016 on HP ProLiant DL360 Gen10

June 29, 2018, 9:17 am
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Hello,

I have a HP ProLiant DL360 Gen10, Product ID: 875840-425 after installing Windows Server 2016 OS through the Intelligent Provisioning, the HP ProLiant Array Configuration Utility software has not been installed.
How can i install all HP software, from where? Why did not they installed automatically?
If I try to update firmware "Intelligent Provisioning Images for Manufacturing" is stuck in "Submit Jobs".
Any advice?
 
Thx,
 
Cristian
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CVE-2018-3665 / INTEL-SA-00145 vulnerability on Proliant Server?

June 29, 2018, 7:55 am
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HP Gen10 Servers -System Management Homepage??

June 29, 2018, 9:05 am
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I support around 50 HP servers from Gen6 up to Gen9 and we've always used the HP Array Configuration Utility and System Management Homepage to check system health etc, but I know how understand this isn't compatible with Gen10.

We have the Smart Storage Adminsitrator installed however what software should we be using to check the server health? This is on HP ML110 Gen10 and HP Microserver Gen10 (using Marvell Storage Utility).

I've tried running the HP Proliant Support Pack 2018-03 and Insight Manager but neither seem to give me the information I require so any assistance would be gratefully received!

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HP Dl385 All server DIMMs are in Amber and even without any DIMM installed.

June 30, 2018, 6:43 am
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Hello World, 

HP Proliant Dl385 OPTERON 6180SE

I can’t get this server to boot. From information on the ‘System Insight Display’:

[1] The Health LED colour is red
[2] All the DIMMs are in Amber and even without any DIMM installed.

 Any solution from anyone?

 Thanks

 

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HP Dl385 g7 All server DIMMs are in Amber and even without any DIMM installed.

June 30, 2018, 9:46 am
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Hello World, 

HP Proliant Dl385 G7 OPTERON 6180SE

I can’t get this server to boot. From information on the ‘System Insight Display’:

[1] The Health LED colour is red
[2] All the DIMMs are in Amber and even without any DIMM installed.

 Any solution from anyone?

 Thanks

 

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Hard reboot steps for HPE ProLiant DL380 Generation 9

July 1, 2018, 3:48 am
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Hello Team,

A customer of ours rebooted the HPE ProLiant DL380 Generation 9 server using the command reboot. After checkign later, we found that all the LED status button in the back are showing green. However, we are not able to ssh to the server and we also tried to physicall connect a monitor to the server but it shows blank. It seems the only option we have now is to do a hard reboot. Unfortunately also we don't have ILO configured and also UID is off. please share with us steps for hard reboot of HPE ProLiant DL380 Generation 9.

 

Thanks

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ML350p G8 - Fans Running 100% almost all the time

July 1, 2018, 4:51 am
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So i have 2 x ML350p G8's - 1 of them has started to run ALL Fan's at full rate very very frequently (like running constantly with only a break of approx 4/5 mins, the slow down break is only approx 1min)

I am a complete newbie when it comes to stuff like and this and these servers so dont even know anything about iLO - so any help would be much appriciated.

I'm not even sure where or how to check logs

Many Thanks in advance - JAMES

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I cant find for drivers my DL180 G6

July 1, 2018, 7:28 pm
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 I have a DL180 G6  i got of ebay for a upgrade to my home sever but i cant find drivers for win 7 pro and linxmint cant find the ethernet drivers.
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Internal SATA Power in DL585 G7

July 2, 2018, 3:33 am
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maximum system fan current

July 2, 2018, 8:54 pm
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Would anyone know what is the maximum current that the system fan headers are capable of providing?  We have an old ML150 G6.  The current system fan is rated at 3.24A at 12V.  But it broke.  Will have to wait a couple of weeks for replacement to arrive here in the Philippines.  Can I use a 4.0A fan temporarily?

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Missing DL380 Gen10 driver PCI\VEN_8086&DEV_203A&CC_0880 windows server 2016 drivers

July 3, 2018, 12:32 am
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Hi

I have many missing drivers on the device manager (other devices) on our DL380Gen10

PCI\VEN_8086&DEV_203A&CC_0880
PCI\VEN_8086&DEV_2038&CC_0880
PCI\VEN_8086&DEV_203D&CC_0880
PCI\VEN_8086&DEV_A1A0&CC_0580
PCI\VEN_8086&DEV_2037&CC_1101
...

The Service Pack 2018.06 did not find any drivers for above devices.

Any help will be appropriate.

Regards, Francesco

 

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HPE ML350 Gen10 3106 1P 16G 4LFF Svr/TV LAN DRIVER

July 3, 2018, 10:17 am
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Good evening to everyone. I am reconfiguring the server in question is not being able to install it with the intelligent provisioning due to the native controller, I used the installation cd of win srv 2016 and loaded the controller drivers from usb. after the installation of the operating system there are many unrecognized peripherals, including the network card. I tried to install the drivers on the site without success. Do you have any suggestions about it? Thanks in advance.

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