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DL380 Gen 9 drivers are not correctly installed

OS: Windows Server 2008 R2

Server: DL380 Gen 9

GPU: AMD FirePro R5000

 

Hi Everyone,

We are having some difficulties in installing this AMD FirePro card in a DL380 Gen9 Server.

(we also use this card in a DL380 Gen8 without any problems)

We are using this card for PCoIP purposes, everything works except USB inputs for our mouse and keyboard.

 

The problem is issued down to 2 drivers which cannot be started (see attachment)

    • Standard Enhanced PCI to USB Host Controller
    • Standard OpenHCD USB Host Controller

 

Windows device manager says: This device cannot start.

 

What have we tried so far:

  • Update to the laster HP Proliant support pack (2015)
  • Uninstall // reinstall the drivers
  • Update windows patches.
  • Reinstall the entire server
  • Tested the hostcard in another pc (DL380 Gen8) this works fine.

Does anyone know why these 2 drivers cannot be started?

 


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