We had a mainbord replaced in a server this week due to an issue with the embedded flash. Now I cannot get it to register properly with Insight Remote Support. It discovers the server, but I see the following error:
- Protocol: iLO Remote Insight Board Command Language Protocol (RIBCL)
- Service: SUBSCRIPTION
- Type: SUBSCRIPTION
- Status: FAILURE
- Description: The RIBCL subscription to servername has failed.
- Detailed: 1. Check that the connectivity check has passed. Without connectivity, subscriptions will not succeed.
2. Check that the credentials are still valid.
- Created: 3/19/2019, 10:33:54 AM
- Last Updated: 3/21/2019, 1:25:27 AM
The iLO on the server itself says Remote Support Error, when clicking on that I see the following error:
Data Package validation failed: Please retry your last step. If error persists and device is currently registered, unregister and re-register device.
I've deleted the device from IRS and discovered multiple times. I've also manually unregistered and re-regsitered from iLO and keep running into this same issue.
Any ideas are greatly appreciated.