Hi Everyone,
We have a DL560 Gen10 that rebooted often by itself, especially at dawn.
In the morning, we checked the Windows Server 2016's event log to find out, what's going on?
In summary, we found that, critical event occured with ID 41 - Kernel Power, and the message was:
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
We also checked in ILO 5 IML, and found that
Class : UEFI
Cause : undetermined
Error
Class : 0x0032 | Error Code: 0x0389
Action: to contact HPE Support, and open a support case, so they'll contact me. (DL560 Gen10's warranty still valid until Dec 2021)
We had already updated the BIOS firmware to the latest, almost anything that has a new firmware, we updated it to to the latest one. And still no luck.
We also checkout MSA 2050's log, APC UPS's log, and found no errors or sort off.
Any idea/ experience with these kind of error?
Thank You