Hello,
We have a Proliant ML330 G6 with dual GB1000EAMYC (1TB HD) running in RAID+1 configuration. The lights have been blinking blue for a bit, but I have been unconcerned as the server was running fine. Friday, the server locked up with an IML message "Internal SAS Enclosure Device Failure (Bay 1, Box 1, Port 1I, Slot 0)". Other than that error, the managment page and array utility don't show a problem other than the rebuild caused by the server locking up on the above failure. It locked again on Saturday w/o the device error listed in the IML, but with an array rebuild being required. I figured that updating the firmware for the drives was a good idea, but they will not update. I tried the following:
- Downloaded cp020448.exe and tried to run it, but it reported that the required hardware isn't installed.
- Downloaded cp016173.exe and tried to run it, but it reported that the required hardware isn't installed
- My Array diagnostics clearly reports that I have "model: ATA GB1000EAMYC" and "f/w ver: HPG3" for both drives.
Since neither of these firmware updates work, I'm unsure how to proceed. Is there an offline bootable version I can build a CD to run from? Do I have to find HPG4 and HPG5 and apply those before appying HPG6?
Thanks,
Jeff