Hello,
I have a new sever hp DL20 Gen10. when I am trying to enter in smart storage administrator (version 3.40.3.0). But, under smart array controllers, I see " NO CONTROLLERS DETECTED". I have also noticed my hard drives immediately turn orange.
I've seen post where users are instructed to make sure controller is seated on the system board, or plugged into the PCIe slot. I have opened server, and from what I can tell, everything is connected.
Is there a driver I need or do I need to enable something, because I cannot get my drives to be seen.
Here's what i have done so far...
checked:
boot mode: UEFI
controller: HPE Smart Array S100i SR Gen10 - when I go into controller information, no disks are found
When I check in System Utilities > System Information > Storage Device Information, I see
- NOTHING
When I check in System Configuration, I see
- BIOS/Platform Config (RBSU)
- iLO 5 Configuration Utility
- Embedded Storage: HPE Smart Array S100i SR Gen10
- Embedded LOM1 Port1: HPE Ethernet 1Gb 2-port 332i Adapter - NIC
- Embedded LOM1 Port2: HPE Ethernet 1Gb 2-port 332i Adapter - NIC
When I check in RBSU -> PCI device Information, I see
- Embedded LOM1: HPE Ethernet 1Gb 2-port 332i Adapter - NIC
- Embedded SATA Controller #1: HPE Smart Array S100i SR Gen10