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HP DL380 Gen9 - Smart Array P440ar Controller in Slot 0 (Cache Disabled capacitor is not attached)

July 25, 2019, 2:16 am
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 To whom it may concern,

 

Dear HPE Comminity,

I would like to aks for some assistance and support in troubleshooting the issue I encounter with my HP ProLiant DL380 Gen9.

I encounter an error with the said server. The Error is:

Smart Array P440ar Controller in Slot 0

Accelerator

Status: Permanently Disabled

Error Code: Cache Disabled capacitor is not attached

Total Memory: 2097125 KB

Read Cache: 10%

Write Cache: 90%

Battery Status: Not Present

Read Errors: 0

Write Error: 0

Please advise the steps or procedure in solving this error.

Thank you!

 

Best regards!

Mark

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PROBLEM ML-310 G5

July 24, 2019, 4:36 am
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Hello,

I have a problem with the ML-310 does not work and all I see in the motherboard is the lights 18, 19 24, 25 greens.

Does anyone know what problem can be;

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Diagnosing Smart Array P440ar serial log errors

July 25, 2019, 6:37 am
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I'm trying to pinpoint some platform issues, so I'm doing a deep dive into potential disk/RAID controller issues.  Checking the controller serial log, I'm seeing a lot of different errors.  Some are easy to diagnose (certain KCS codes).  Others, not so much (other KCQs.  I've spent the last week digging into SCSI command codes, KCQs, ASC/ASCQs, Sense Codes, Opcodes, etc.  I've got a fair handle on most of the errors I'm seeing, except for one.

There's one group of errors that I have that I cannot decipher:

[2019-07-03 07:24:51] Drive SN: xxxxxxxxxxxxxxxx CDB=0x85092E0000000100B600000000002F00 CC Sense Data-- 00: 70 00 01 00 00 00 00 06 80 00 00 00 00 1D 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 [2019-07-03 07:24:51] Recovered [host] PR=0x8146b050 D030 Op=85 PLErr=02 IopErr=04 S=02 [2019-07-03 07:24:51] KCQ=1:00:1D [2019-07-03 07:24:51] Drive SN: xxxxxxxxxxxxxxxx CDB=0x85092E00000001000000000000002F00 CC Sense Data-- 00: 70 00 01 00 00 00 00 06 80 00 00 00 00 1D 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 [2019-07-03 07:24:51] Recovered [host] PR=0x8146b050 D031 Op=85 PLErr=02 IopErr=04 S=02 [2019-07-03 07:24:51] KCQ=1:00:1D

 

I get a pair of these errors for each SSD attached (16 SSD drives, 32 messages).  I do not get any errors for the SAS disks.  I can't find a KCQ 1:00:1D.

These errors correlate to periods of poor performance.  It almost seems like there's a bus reset happening, but I would imagine that would impact the SAS drives as well.  Any ideas?

 

Thanks in advance.

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Help with confusion of HPE Proliant Agentless Management vs Agentless Management and SMA

July 25, 2019, 7:35 am
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We currently use a system to monitor RAID, physical disks, and other things through what used to be Insight Management. Now they have this Agentless Management stuff but it is completely confusing because they have a "HPE Proliant Agentless Management Service" which doesn't seem to include SMA which is required for querying the previous OID through SNMP and then they have just a "Agentless Management Service for Windows X64" which DOES include SMA.

So I can't install the one with SMA on a Gen9 with Server 2019 for some reason but that one works on Gen10 servers and I can query what I need. Why can't I get this working on a Gen9 with Server 2019???

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Changing multiple ILO password on Proliant servers

July 25, 2019, 8:34 am
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Can multiple ILO passwords get changed within HPOneView? Can it be done with XML or a powershell script?

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SCO 5.0.7 driver for HP Smart Arrtay P410I Controller On Proliant DL380 G7

July 25, 2019, 9:20 am
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Hi

I am attempting to install SCO 5.0.7 on a Proliant DL380 G7 with a Smart Arrtay P410I Controller.

I need a driver for this. Can anybody point me to a download?

Thanks in anticipation.

 

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Changing multiple ILO password on Proliant servers

July 25, 2019, 8:34 am
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Disks lost after loading between two servers of HP DL580 G7

July 26, 2019, 2:32 am
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The online server has 8 disks.

Disk1 and disk2 with C and D drives, and disk3 to disk8 with E and F drives are raid5. 

We have the backup of C and D drives.

Guys test new server with two disks.  

Copy the C disks to new server and load the disk3 to disk8 from online serrve to new server. After starting, the system can get the C, E, F drives. 

Unfortunately, guys load the disk1 and disk2 from online server to new server. After then, the disks couldn't detected both servers.. Now, we use the new disks to recovery the system and lost some important data of F drive.

Question:

How to recovery the data？

Is there raid information in disks?

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iLO Amplifier Pack Error

July 26, 2019, 10:26 am
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I am getting error messages while trying to update firmwares via iLO Amplifier Pack. 

I have tried two different servers with the same results.

Any assistance would be greatly appreciated.

Error:

Install Failed: Error Message: Firmware/Driver/Software deployment could not be completed due to one or more of the following reasons: (1) Unable to run SUM (2) Deployment of one or more smart component update could not be completed (3) Report does not have the data for completing the deploy operation (4) Another SUM instance was running (5) Insufficient disk space to run SUM. Resolution: Check if the ports used for SUM are occupied. Configure SUM to run using different ports if the ports are occupied. Clear %localappdata%\sut\sum and %systemdrive%\Windows\Temp\sut\sum (Windows) and /var/tmp/sut/sum (Linux) directories. Ensure that SUM (sum_service_x64) is not running Retry the operation. If the problem persists, contact your authorized support representative and provide them with support logs.

 

Server 1

Server Model: DL380p Gen8
OS: Windows Server 2008 R2 Standard
iLO Firmware version: 2.70
iSUT: 2.40 Set to 'AudoDeploy'
AMS: 10.60.0.0


Server 2
Server Model: DL380p Gen8
OS: Windows Server 2012 R2 Standard
iLO Firmware version: 2.62
iSUT: 2.40 Set to 'AudoDeploy'
AMS: 10.95.0.0

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Proliant DL 385p G8 : no video output but remote console OK

July 26, 2019, 4:33 pm
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Hello all,

The title almost says it all : on my DL 385p G8 there is no video output (front or back).

However everything else seems to be fine. All leds are green, iLo (v2.70) says everything is ok, and I can see all post messages in a remote console, the system boots on a USB key correctly.

I reduced the number of DIMMS to 1 per CPU.

I also did a system reset as described here.

But still no video output

 

Any help welcome !

 

The config :

- ProLiant DL385p Gen8

- 2x AMD Opteron 6380

- 2x 4Gb of RAM

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booting ProLiant DL160 Gen8 in uefi

July 27, 2019, 6:41 am
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Hello,

I recently got an a DL 160 gen8 and I'm trying to boot windows from a 3TB drive. the  windows Installer is refusing to install windows on gpt partitions. So I need to boot in uefi. 

I looked everywhere but I can't find any bios configuration options! I don't see where  the bios boot options are...

I even started to wonder if my server is even capable of UEFI but the server provider confirmed that my server supports uefi.

Could you please help me to figure this out?

Thanks in advance

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Boot from USB, Windows 2016

July 28, 2019, 3:35 pm
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I can't get the system to boot from USB.  I've tried both Rufus and Unetbootin to create a bootable USB using the ISO from Microsoft, Windows Server 2016. 

I press F11, and choose optoin 3 (USB drivekey).  It attempts to boot, but fails.

I've reset the BIOS.  Also I tried the USB on a laptop (it boots). I've tried MBR and GPT.

I have Windows 10 on my desktop, so the old HP USB drivekey utility doesn't work (not supported).

I can install Windows 2012 using intelligent provisioning, but 2016 isn't supported for this method on Gen8.

Side-note: I have a Veeam recovery USB, and it will boot fine on this server.  What magic they do I have no idea.

 

Details on my system: 

* HP ProLiant MicroServer Gen8 Ultra Micro Tower Server
- 1 x Intel Xeon E3-1220L v2 Dual-core (2 Core) 2.30 GHz
- 8 GB Installed DDR3 SDRAM
- 4 TB (4 x 1 TB) HDD
- Serial ATA/600 Controller - 0, 1, 10 RAID Levels
 
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Boot from USB, Windows 2016

July 28, 2019, 3:35 pm
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HP microserverv Gen10 - Automatic start after powerfailure

July 29, 2019, 1:24 am
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Hello,

anyone having an issue with setting Restore On Power Loss  to Last State not working?

When I simulate power outage (unplug and plug power cord) server starts automatically but whenever there is real power outage system is waiting for manual intervention and not starting automatically.

I have checked BIOS history revision from the beginning of Gen10 and do not see any fix related to this issue.

Current BIOS version I have is : ZA10A290

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Blue Screen; HP Proliant g9 380

July 29, 2019, 4:23 am
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Hello Experts,

 

We have HP G9 server with windows server 2012 installed. 

Recently we upgraded the RAM and blue screen started coming, then we removed the new memories and its workiring fine since last week saturday. please find below the  dump files output  for your reference kindly let me know why it is happening? 

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: ffffd001df8d7070, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff800fe9370eb, address which referenced memory

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 1

    Key  : Analysis.Elapsed.Sec
    Value: 1

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 66


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  9600.18505.amd64fre.winblue_ltsb.160930-0600

SYSTEM_MANUFACTURER:  HP

SYSTEM_PRODUCT_NAME:  ProLiant DL380 Gen9

SYSTEM_SKU:  719064-B21

BIOS_VENDOR:  HP

BIOS_VERSION:  P89

BIOS_DATE:  09/13/2016

BASEBOARD_MANUFACTURER:  HP

BASEBOARD_PRODUCT:  ProLiant DL380 Gen9

DUMP_TYPE:  2

BUGCHECK_P1: ffffd001df8d7070

BUGCHECK_P2: 2

BUGCHECK_P3: 1

BUGCHECK_P4: fffff800fe9370eb

WRITE_ADDRESS: GetUlongPtrFromAddress: unable to read from fffff8026fde7298
GetUlongPtrFromAddress: unable to read from fffff8026fde7520
 ffffd001df8d7070 

CURRENT_IRQL:  2

FAULTING_IP: 
USBXHCI!memcpy+2b
fffff800`fe9370eb 488941f8        mov     qword ptr [rcx-8],rax

CPU_COUNT: 18

CPU_MHZ: 95d

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3f

CPU_STEPPING: 2

CPU_MICROCODE: 6,3f,2,0 (F,M,S,R)  SIG: 38'00000000 (cache) 38'00000000 (init)

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT_SERVER

BUGCHECK_STR:  AV

PROCESS_NAME:  System

ANALYSIS_SESSION_HOST:  HIMANSHU_DUA

ANALYSIS_SESSION_TIME:  07-29-2019 09:19:15.0116

ANALYSIS_VERSION: 10.0.18914.1001 amd64fre

TRAP_FRAME:  fffff802714d9510 -- (.trap 0xfffff802714d9510)NOTE: The trap frame does not contain all registers.Some register values may be zeroed or incorrect.rax=000000010400b200 rbx=0000000000000000 rcx=ffffd001df8d7078
rdx=00000ffe6636df90 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800fe9370eb rsp=fffff802714d96a8 rbp=0000000000000001
 r8=0000000000000008  r9=0000000000000000 r10=0000000000000040
r11=ffffd001df8d7070 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
USBXHCI!memcpy+0x2b:
fffff800`fe9370eb 488941f8        mov     qword ptr [rcx-8],rax ds:ffffd001`df8d7070=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8026fbe4ee9 to fffff8026fbd93a0

STACK_TEXT:  
fffff802`714d93c8 fffff802`6fbe4ee9 : 00000000`0000000a ffffd001`df8d7070 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff802`714d93d0 fffff802`6fbe373a : 00000000`00000001 ffffe000`45b0c890 00000000`00000000 ffffe000`43dfe2a0 : nt!KiBugCheckDispatch+0x69
fffff802`714d9510 fffff800`fe9370eb : fffff800`fe929e82 ffffe000`45b0c890 ffffe000`45b0c910 ffffe000`45ad1e90 : nt!KiPageFault+0x23a
fffff802`714d96a8 fffff800`fe929e82 : ffffe000`45b0c890 ffffe000`45b0c910 ffffe000`45ad1e90 fffff802`714d97d0 : USBXHCI!memcpy+0x2b
fffff802`714d96b0 fffff800`fe917067 : 00000000`00000780 ffffe000`43e5c210 00000000`00000000 ffffe000`45ad6838 : USBXHCI!Bulk_ProcessTransferEventWithED1+0x362
fffff802`714d9760 fffff800`fcd4fc81 : ffffe000`43ed8830 fffff802`714d98d0 00001fff`bc1a3fd8 00000000`00000046 : USBXHCI!Interrupter_WdfEvtInterruptDpc+0x427
fffff802`714d9860 fffff802`6fac7c60 : fffff802`6fd8af00 fffff802`714d9b20 ffffe000`43e5c020 fffff802`6fd8d5c0 : Wdf01000!FxInterrupt::DpcHandler+0xc1
fffff802`714d9890 fffff802`6fac6fa7 : 00000000`00000000 fffff800`fe8ec6d7 00000000`00000000 fffff802`6fd88180 : nt!KiExecuteAllDpcs+0x1b0
fffff802`714d99e0 fffff802`6fbdceea : fffff802`6fd88180 fffff802`6fd88180 fffff802`6fde0a00 ffffe000`43ed9880 : nt!KiRetireDpcList+0xd7
fffff802`714d9c60 00000000`00000000 : fffff802`714da000 fffff802`714d4000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


THREAD_SHA1_HASH_MOD_FUNC:  d815cf17389c1b48072697e702093a8bbb1d8d7b

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  7910024ef3adbb04942d15ab720cdf4161ed04f8

THREAD_SHA1_HASH_MOD:  806cf8a12c50abcbde9d22747b4898f5489011b8

FOLLOWUP_IP: 
USBXHCI!memcpy+2b
fffff800`fe9370eb 488941f8        mov     qword ptr [rcx-8],rax

FAULT_INSTR_CODE:  f8418948

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  USBXHCI!memcpy+2b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: USBXHCIIMAGE_NAME:  USBXHCI.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  5527309b

IMAGE_VERSION:  6.3.9600.17795

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  2b

FAILURE_BUCKET_ID:  AV_USBXHCI!memcpy

BUCKET_ID:  AV_USBXHCI!memcpy

PRIMARY_PROBLEM_CLASS:  AV_USBXHCI!memcpy

TARGET_TIME:  2019-03-01T19:44:16.000Z

OSBUILD:  9600

OSSERVICEPACK:  18505

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  3

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 8.1

OSEDITION:  Windows 8.1 Server TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2016-09-30 14:31:28

BUILDDATESTAMP_STR:  160930-0600

BUILDLAB_STR:  winblue_ltsb

BUILDOSVER_STR:  6.3.9600.18505.amd64fre.winblue_ltsb.160930-0600

ANALYSIS_SESSION_ELAPSED_TIME:  5ea

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:av_usbxhci!memcpy

FAILURE_ID_HASH:  {97a76950-b70a-8c5a-ed5c-b6610ae1f09c}

Followup:     MachineOwner
---------

0: kd> !analyze -v
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HP PROLIANT ML350 G9 Fan Noise

July 29, 2019, 6:28 am
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HI,

I using this server for one of my client and facing noise issue from fans which are make too much noise speed up and done again and again.

three fans installed fourth not installed.

Fan model no PFR0912XHE-SP00 Spec

i have changed settign form bois to make it optimal cooling and ambent temprature 40C but still noise is there.

 

thanks

 

 

FAN

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ML150 GEN9 POOR PERFORMANCE

July 29, 2019, 9:49 am
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I have a big problem while tranfering large files from one drive (usb or ahci sata to raid) in my HP PROLIANT ML150 GEN9. At the beginning we were thinking arround the B140i controler wich has a very poor performance. This controller isa pseudo-raid controller without any memory cache. this is its performance:

https://i.stack.imgur.com/aJR6A.jpg

After upgrading to smart array p440/4gbFWC performance improved a lot:

https://i.stack.imgur.com/zABIz.jpg

Although the improvement the problem was still present:

-When transfering large files, speed drops dramatically after a couple of minutes, and still in 6 or 7 MB/s till the end of the tranfer: 

https://i.stack.imgur.com/UHYys.jpg

I tried everything to solve it whith no results:

-CLEAN INSTALL OF WINDOWS 2012R2

-CLEAN INSTALL WINDOWS 2019

-UPGRADE ALL FIRMWARES, ROMS AN DRIVERS OF THE SERVER THROUGH LATEST PROLIANT SERVICE PACK.

Has it happened to someone else? THANKS A LOT!!!

 

 

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HP microserverv Gen10 - Automatic start after powerfailure

July 29, 2019, 1:24 am
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RocketRAID 640 with ML30 Gen9 - Hanging on adapter BIOS

July 29, 2019, 9:08 am
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Hi

Im trying to get a RocketRAID 640 PCIE2 adapter going on our server. I can get as far as getting to the adapter BIOS but then it just hangs. It works fine on a workstation. Does anyone know of any reason why It would hang? I've tried in all PCIE ports.

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Ilo amplifier update of iLO firmware only - OS reboot required?

July 30, 2019, 3:43 am
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Hi,

I have 60 by Gen 9 and Gen 10 servers. I need to update the firmware on the iLo only.

The servers are running the Centos operating system.

I am thinking of using iLo amplifier to do a bulk FW update.

Is it possible to do a customized firmware update of the server iLO firmware only and not require a server reboot with iLo amplifier? Is there any infromation available on this type of scenario?

Kind regards

Andrew

 

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