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HPE Proliant DL20 NIC 2 Unplugged

August 17, 2019, 4:06 pm
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I have a ProLiant DL20 GEN 10 server using Windows Server 2016 Standard OS. The server has 2 NICs. iLO is configured with IP Static: 15.10.254.11. Then in Windows Embedded LOM 1 Port 1 with IP Static: 15.10.254.12. Everything went smoothly. After I connect the LAN cable to NIC 2 (Embedded LOM 1 Port 2), the cable is Unplugged. I think maybe a bad LAN cable. But after checking, it turns out that the cable is good. Does the iLO port have to be disabled so that both NICs can be used?

Note:
Once plugged (on NIC 2), I set IP Static: 15.10.254.13, but it can't be accessed (it doesn't point to the host).

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HPE Proliant ML370 shutsdown unexpectedly

August 19, 2019, 5:23 am
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Hi,

We have this HPE Server (mentioned in subject) running in Windows Server 2003. For the past several years, it's been working without any issue, until recently (a few months back) when we transferred to a new office, our server shuts down causing our work to be interrupted (minimal).

Based from the LED indicators - PPM 1 has an Amber light and Internal Health LED is flashing red which means System Health is critical.

Now the issue is, given that PPM is Amber, based on information on manual, it is assumed to be "failed", so we bought a new PPM module.

Now we installed the the new PPM (same model part btw).

Still we're experiencing the same problem, PPM LED is Amber and Internal Health LED is flashing red.

Please help guys. TIA!

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Would love to know What the warranty cover on HPE DL360 Gen 9 Server

August 23, 2019, 2:50 am
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I just purchased an HPE DL360 Gen9 E5-2620v4 1P 16G Svr/TV server and I would love to know what the warranty entails and what the warranty covers. I checked the HPE support website and it was not really clear and detailed. I would love to see more of what it covers. I would love to get more information if it covers the motherboard, the hard drives, the power supply units and much more.  Expecting feedbacks

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HPE ProLiant DL380 Gen10 Server

August 18, 2019, 7:03 pm
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i m from indonesia

hello you can help me please ?i am get RSOD server when i update SPP,

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F10 and ILO Reset does not work for DL320 G8 v2

August 20, 2019, 3:27 am
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Hi,

i has a "special" DL320 Gen8 v2 server in our lab which i can not start the intelligent provisioning tool. I see a blinking cursor but after 10s the machine starts to boot from other devices (cdrom,hdd...)

I read a lot in the forum how i can flash the nvram but this did not work for me either.

A allready upgrade the SSP on the blade machine and install the last ILO version 2.7

- I try to flash the NVRAM by Recovery Media (HPIP171.2019_0220.23.iso & HPIP163.2016_0720.i192.227.iso) both of them fails with the same message - NVRAM Flash failure.

- flashing the NVRAM by HPONFCG Tool (hponcfg - linux) the reset command (-r) works fine for me but did not solve the problem.

- flashing NVRAM by HPONCFG and XML file stucks after command was typed and executed a temporary xml config file will be created but then nothing happens afterwards

- manually installing the provisioning version from rpm manuelly in linux works but did not solve the problem

Is there anything i can try more or do i have to assume that the ILO Chip is broken?

 

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Write Back Cache Battery for ML150 Gen9 + Smart Array P440

August 19, 2019, 6:19 am
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Hi there,

ML150 Gen9, Smart Array P440, cache battery model # 727258-B21 and the following POST error messages:

313-HPE Smart Storage Battery 1 Failure - Battery Shutdown Event Code: 0x0400

1797 Write Back Cache Backup Previously Falied. Caching is disabled. Action: Replace the Cache Module

We updated the firmware, BIOS, iLO, P440 firmware with "P19089_001_spp-2019.03.1-SPP2019031.2019_0425.6.iso" with no luck. Also tried to "re-enable cache module" using the array configuration utility that returned with a "operation failed, unknown error occurred".

Then we ordered new "Model: 727258-B21 (iLO) / 727260-002 (tag); Spare: 815983-001" battery.

Battery replacement did not solve the issue and our server is very slow.

Are the P440 controller and this battery compatible with out ML150 Gen9 server? Or should we order a new battery version, replace the controller, or may be the whole server?

Thanks in advance,

Hugo

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iSUT how to upgrade only the firmware

August 20, 2019, 9:41 am
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Hi All,

I am looking for the SUT command to update the system firmware only. I've checked the SUT CLI user guide but was not to find anything.

Thanks,
Nathan

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Proliant ml150 g3 raid not booting after rebuild

August 21, 2019, 9:28 am
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hi, i have a ml150 g3 raid 1 with a disk failure, i've replaced the damaged disk with one of larger capacity hut same vendor (wd)

on boot i pressed f8 to access hp embedded raid utility so i can rebuild the array. the process end without any errors, but after reboot windows doesnt boot, only shows prompt. any clues?

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DL360 G7 Server Phantom Logical Drive

August 21, 2019, 6:14 pm
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I am currently working on a DL360 G7 server, in which after a defective system board was replaced, the unit is seeing a phantom logical disk # 2, when there is only one physical and logical drive setup. So far I have cleared out the RAID configuration numerous times, and also secure wiped and re-imaged the HDD. After reboots the system is still reporting a failed logical (phantom drive) and missing 300 GB HDD. There is only one physical 146 GB HDD in the server. Thanks in advance to anyone who may have any insight. I ran a Google search on the subject matter, but came up with no information pertaining to what I am facing.
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POST Error: 338-HPE RESTful API Error - Unable to communicate with iLO FW. BIOS configuration

August 21, 2019, 11:19 pm
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Hi All,

I got this email alert after I upgrade the firmware using HPE SPP 2019.03.1(4 May 2019)and then followed by iLO firmware 2.70 May 07 2019

POST Error: 338-HPE RESTful API Error - Unable to communicate with iLO FW. BIOS configuration resources may not be up-to-date. Action: Restore Manufacturing Defaults in RBSU.

Upon further digging in the iLO screen and diagnostic info, I can see there is some error message:

Error.pngError in iLO?

How can the error above be rectified?

Any help would be greatly appreciated.

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HPE DL380 G6 not loading - two out of six coolers are faulty

September 2, 2019, 11:14 pm
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Hello! I have a two-unit server HPE DL380 G6 (two processors). This server has 6 coolers (hpe 496066-001) . Two coolers failed. The server is not loading. Error loading: "1611-Fan 2 Failure 1611-Fan 3 Failure Fan Solution Not Sufficient" and reboot again. After checking, it turned out that one socket for the cooler was also faulty. Thus, even if I replace faulty coolers, I will have five working coolers instead of six. Will the server load and work normally with 5 working coolers? Is it possible to start a server with four coolers? For example, if I turn off one processor?

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ML30 Gen10 fan so loud, can't work in the same room

August 22, 2019, 4:36 am
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I just bought a ProLiant ML30 Gen 10, during POST is normal that the fan is at high level of noise, but when boot to Windows Server 2019, no matter what I do, the fan is so loud, never stop working even when the system is idle. Is impossible to work in the same room. In the bios I have set the option "Optimal cooling"

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hp dl 360 gen 10 Não consigo instalar o windows server r2 2012

August 22, 2019, 10:05 pm
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Não aparece os drives no momento da instalação.

Google Translation

No drives appear at the time of installation.
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Server rebooted

August 30, 2019, 5:29 am
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My HPE Proliant DL 380 Gen9  rebooted this week, with no reason. It is connected to a UPS. In the log files of the UPS there is nothing to see. In the logs of my server, there was just the power kernel error.

Now the warning led under the power button is blinking.

Maybe a problem with a power source? There ar 2 power sources in my server. Maybe one of them is broken? How can I know that? Is there software where I can see hardware diagnostics?

My server knowledge is not quit high.

Thanks.

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Smart Array P420 in Slot 2 CACHE STATUS PROBLEM DETECTED: The cache on this controller has a problem

August 22, 2019, 4:59 pm
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Hi there,

We have ProLiant DL380p Gen8 with Cache Module error code 351.

351 Smart Array P420 in Slot 2 CACHE STATUS PROBLEM DETECTED: The cache on this controller has a problem. To prevent data loss, configuration changes to this controller are not allowed. Please replace the cache to be able to continue to configure this controller

Do any one know spare part of p420 cache module to be replaced? 

 

Thanks

Roy

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Probleme beim Server HP DL380p Gen8

August 22, 2019, 10:19 pm
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Hallo Gemeinde,

habe Probleme beim meinen Server HP DL380p Gen8 , der in einen Kritischen PCI-Fehler läuft wenn

ich meine GRafikkarte unter ESXI 6.0 an eine Windows 10 VM durchreichen will.

Install der VM geht , reiche da auch gleich die Grakfikkarte durch , nach einem neustart der VM rast mein Server in den Fehler rein und startet neu durch.

Hab keine Ahnung was ich noch machen soll, jemand eine Idee dazu???

Google Translation

have problems with my server HP DL380p Gen8, which runs into a critical PCI error though I want to pass my GRafikkarte under ESXI 6.0 to a Windows 10 VM.
Install the VM goes rich as well as the Grakfikkarte, after a restart of the VM my server rushes into the error and reboots.
Have no idea what else to do, someone an idea about it?

 

MFG 

Kirito

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DL560 Gen10 was rebooted often by itself at dawn

August 22, 2019, 8:50 pm
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Hi Everyone,

We have a DL560 Gen10 that rebooted often by itself, especially at dawn.
In the morning, we checked the Windows Server 2016's event log to find out, what's going on?


In summary, we found that, critical event occured with ID 41 - Kernel Power, and the message was:

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

 

We also checked in ILO 5 IML, and found that


Class : UEFI

Cause : undetermined

Error
Class : 0x0032 | Error Code: 0x0389


Action: to contact HPE Support, and open a support case, so they'll contact me. (DL560 Gen10's warranty still valid until Dec 2021)

We had already updated the BIOS firmware to the latest, almost anything that has a new firmware, we updated it to to the latest one. And still no luck.

We also checkout MSA 2050's log, APC UPS's log, and found no errors or sort off.

Any idea/ experience with these kind of error?

Thank You

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Cache Module Status failed (battery is ok)

August 23, 2019, 3:04 am
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On my HP Proliant DL 380 Gen9 server I have an error.

In ILO on the storage tab, the 'cache module status' is set to failed. However when I look at the HP Smart storage battery the status is ok.

Any suggestions?

 

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ML150 Gen9 - FANS and PSU FAN on when server is shutdown

August 23, 2019, 3:10 pm
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I recently upgraded one of my lab servers to a ML150 Gen9 and noticed that when the server is shutdown the PSU Fan is still on (iLO says the server is off). Is this normal and apart from turning the server off at the wall is there a way for the server to actually be shutdown i.e no fans, but iLO is still accessible?

Also is is it possible to turn off the full blast (Blow out?) fan noise on system power up/post? I know it goes away after couple of minutes, but its extremley loud for a server in a house:)

Thanks in advance

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DL360P Gen8 - P420i - Controller Lock Up's

August 25, 2019, 6:45 am
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Hi folks,

Seen a lot of issues and there sollutions over the last years, but this one is killing me.

Im the private owner of a DL360P Gen8 and while testing this server, all went fine.
When I placed the server in the rack and put hm to work, the issue begon.

Onboard P420i gets different lock up's (0x11, 0x13, 0x14), and I can't see the problem.
Problem occurs when disks get under load (I can reproduce the issue while running a backup).
Devices:
- 2x HPE 6G 100GB SATA SSD (MK0100GCTYU) (RAID 1)
- 2x OEM Seagate 1.5 TB SATA (ST1500LM006) (RAID 1)

RAID sets where recreate, controller is at latest firmware, also is the drive enclosure/drive bay.
No warnings, no errors.

Anyone who can push me to the right direction?
Better: anyone (HPE Employee) who can read-out my ADU?

I'm guessing its a bad cache module, but not sure.

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